Return & Refund Policy

Effective Date: August 4, 2026

At Skinon Nutricosmetics, customer satisfaction is at the heart of everything we do. We are committed to delivering premium-quality wellness and sports nutrition products. If your purchase does not meet your expectations, we are here to help with a simple and transparent return and refund process.

1. Return Eligibility

You may request a return within 15 days of receiving your order, provided that:

• The product is unused, unopened, and in its original condition.
• The original packaging, labels, seals, and accessories are intact.
• The product is returned with the original invoice or proof of purchase.
• The item has not been damaged due to misuse, improper storage, or accidental handling after delivery.

Products returned without prior approval or that do not meet the above conditions may not be eligible for a refund or exchange.

2. Return Timeframe

Return requests must be submitted within 15 calendar days from the date your order is delivered.

Requests received after this period may not be accepted unless required under applicable consumer protection laws.

3. Refund Process

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved:

• Your refund will be processed using the original payment method whenever possible.
• If the original payment method is unavailable, an alternative refund method may be arranged.
• Refunds are generally processed within 5–10 business days after the returned product passes inspection. Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

Shipping charges paid at the time of purchase are generally non-refundable unless the return is due to our error or a defective product.

4. Exchange Policy

We are happy to offer exchanges for eligible products in the following situations:

• You received the wrong product.
• The product arrived damaged or defective.
• The product has a manufacturing defect.
• An exchange is requested for the same product (subject to stock availability).

If the requested replacement is unavailable, you may choose an alternative product of equal value or request a refund.

5. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, expired, tampered with, or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

• Your order number
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• A brief description of the issue

After verification, we will arrange a replacement or issue a full refund at no additional cost to you.

6. Non-Returnable Items

For safety, hygiene, and quality assurance reasons, the following items cannot be returned unless they are damaged, defective, expired, or incorrectly supplied:

• Opened or partially used nutrition supplements
• Products with broken or removed safety seals
• Items damaged due to misuse or improper storage
• Products returned without original packaging
• Gift cards, promotional items, or complimentary products
• Clearance or final-sale items (where clearly indicated)

7. Return Shipping Costs

Skinon Nutricosmetics will bear the cost of return shipping for approved returns.

Once your return request is approved, we will arrange the return pickup or provide return shipping instructions at no additional cost to you.

Please do not return products without receiving confirmation from our customer support team.

8. Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible, and the order will instead be handled under this Return & Refund Policy.

9. Quality Commitment

All Skinon Nutricosmetics and Muscle On products are manufactured under strict quality standards in a US FDA-certified manufacturing facility. Every product undergoes quality checks before dispatch to ensure safety, authenticity, and customer satisfaction.

10. Contact Us

If you need assistance with a return, refund, or exchange, please contact our Customer Support Team:

Skinon Nutricosmetics
Email: [ask@skinonnutra.com]

Please include your order number and relevant details to help us resolve your request as quickly as possible.

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the revised Effective Date.